Booking Terms & Conditions

Please read these terms and conditions, and Privacy Statement, carefully before using the Pumbaa Farmhouse & Cottages Websites and Mobile Applications (collectively referred to as the “Sites”). The content of the Sites is provided for information purposes only. By using the Sites, users will be bound by these terms and conditions, and the Privacy Statement, and furthermore agree to abide by them. These terms and conditions are applicable to all Sites within the Pumbaa Farmhouse & Cottages group of companies.

  1. The content of the Sites is protected by copyright laws and may not be copied or distributed without the prior written consent of Pumbaa Farmhouse & Cottages.
  2. Content provided through the Sites and newsletters do not give warranties of any kind. Misprints, errors, or mistakes are possible. In such instances, Pumbaa Farmhouse & Cottages reserves the right to correct such occurrences without prior notice and without accepting liability flowing from the same.
  3. If users do not agree to the terms, conditions and Privacy Statement, they are not permitted to use the Sites or any information contained therein. Such users must exit the Site(s) immediately.
  4. Newsletters and correspondence will be sent to the email address or other address provided. Recipients may unsubscribe for newsletters at any time.
  5. Amendments to content on Site(s) and newsletters are possible and may occur without prior notice. Notwithstanding the afore-going, Pumbaa Farmhouse & Cottages does not make any commitment to update such content.
  6. Online bookings will be secured when a credit card payment for the accommodation is made in full.
  7. The contractual rates mentioned in this website and other channels are subject to change without notice; however, every effort will be made to maintain them. In the event of a change in Government Taxes or Levies affecting the rates mentioned herein, Pumbaa Farmhouse & Cottages Limited reserves the right to pass on any increases to the customer.
  8. Cancellation and Refund Policy: No Show - forfeit 100%, cancellation in under 24 hours prior to arrival forfeit 100%, cancellation in less than 7 days prior to arrival forfeit 50% of the applicable rate inclusive of all taxes.
  9. The person making the reservation accepts liability for any damages caused to the hotel regardless of whether such damage was caused intentionally or through negligence. Pumbaa Farmhouse & Cottages may, in its sole and absolute discretion, confirm a booking in writing. The duty to confirm bookings rests with the person making the booking.
  10. Bookings may only be made by persons who are at least 18 years of age. Persons under the age of 18 must contact the hotel directly. In instances where persons under 18 years of age make bookings, their parents or legal guardian will be held responsible for charges related to the booking.
  11. Accommodation may not be transferred and/or sold to any third party without the prior written consent of the Hotel.
  12. The rate of accommodation may change from time to time and the rate quoted in respect of an on-line booking is the rate that was available at the date and time of the online booking or at the rate agreed with the customer.
  13. Different rates to the initial online booking may apply to extended stays. Should the reservation period be reduced, then the rate applicable to such shorter period may, at the hotel's discretion, be different to the rate quoted for the initial on-line booking.
  14. Pumbaa Farmhouse & Cottages may impose a minimum number of days and rooms for accommodation booked over certain periods at its sole discretion. Also, the rates applicable during the affected periods may change without prior notice. Payments for online reservations of associations and groups must be made in full for the entire booking by way of a credit card.
  15. Bookings made by travel agents and tour operators must be paid in full by way of a credit card.
  16. Check in is from 12H00 and check out is at 10H00. Late check out is subject to room availability and a surcharge.
  17. Positive identification in the form of a passport, driver's license or identity book will be required at check in. The Sites may from time to time be subject to routine enhancements, maintenance and upgrades without prior notice.
  18. When using the mobile application (“App”) users are responsible for providing, at their own expense, all necessary equipment, internet connectivity, service plans etc. that are necessary to access and use the App.
  19. Users agree that (a) their wireless service providers or other third parties may charge fees for data transmission resulting from access and use of the App and, (b) the App may automatically download and install updates and additional features from time to time.
  20. If push notifications are accepted by users or remain in an opt-in status (whichever is applicable), users will receive notifications via the App. Push notifications may be disabled on the user’s device settings.
  21. In instances where access location is required to operate the App, users agree to Pumbaa Farmhouse & Cottages and its agents having access to their location and give consent for their location to be used for research, analysis, and statistical purposes, and for the a fore-going persons to market relevant products and services to them. Users accept to comply with the terms and conditions that are applicable to any offers made by Pumbaa Farmhouse & Cottages or any third parties.
  22. Users accept the sole responsibility to protect their user names and passwords, and agree to not permit other persons to utilise the App through their access permissions. The user is solely responsible for activities conducted through the App and any costs associated thereto.
  23. The terms and conditions, and cancellation policy of the respective hotel will apply. Pumbaa Farmhouse & Cottages reserves the right to amend these terms and conditions or to terminate promotional offers and promotional vouchers without prior notice.
  24. These terms, conditions, Privacy Statement and all transactions concluded on the Sites are governed by Kenyan law. By using the Sites users consent to the jurisdiction of the Kenyan courts or any other Kenyan tribunal to resolve disputes which may arise from using the Sites or bookings made at Pumbaa Farmhouse & Cottages
  25. Users accept that Pumbaa Farmhouse & Cottages takes reasonable and practical steps to safeguard Protected Personal Information in its possession. To the fullest extent permissible by law, users hereby indemnify and holds harmless Pumbaa Farmhouse & Cottages, its employees and agents against any liability, damages and/or legal action whatsoever and howsoever arising, including negligence on the part of Pumbaa Farmhouse & Cottages, its employees or agents and Pumbaa Farmhouse & Cottages shall not accept liability for any damages or any type of loss suffered by Pumbaa Farmhouse & Cottages customers when utilising the services of the Sites and Third Party Sites.
  26. These terms and conditions are severable from each other. Should any term or condition be found unenforceable in law whether in part or whole, then such term or condition or part thereof will be severed from these terms and conditions and the remaining terms and conditions or portions thereof will remain in force.
  27. No indulgence or waiver of these terms and conditions by Pumbaa Farmhouse & Cottages will constitute any waiver of the rights of Pumbaa Farmhouse & Cottages.

Contact Us

For any questions concerning the treatment of your Personal Information, you can address your request or your complaint directly to:

Pumbaa Farmhouse & Cottages Limited

50 Kikenni Drive, Karen Langata

Nairobi, Kenya


These T&Cs were last updated in April 2024 and is referred to as Version 1. We may change the T&Cs and any changes will be communicated on our website. The latest version will replace all earlier versions of it unless stated otherwise.